Eloquence on Demand (EoD) product training session.Tracking down the source of metadata issues can be frustrating and confusing. Who changed that field in Title Management? Did the data get sent out through Eloquence on Demand? When did the partner receive it and in what distribution file? How can you explain the problem to the partner in a way that they will actually understand and that will help expedite the solution?
This session will reveal how to optimize your use of Eloquence on Demand support resources and foster collaboration with trading partners. Whether you're new to our publisher portal or looking to enhance your skills, you'll learn:
- How to follow a title's distribution path, from Title Management to the publisher portal and beyond
- To effectively utilize Eloquence on Demand's support tools, including the publisher portal, Online Help documentation, and support tickets
- Best practices for swiftly identifying and communicating issues to the appropriate party
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